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Our Services

Comprehensive security, facility & staffing solutions

Seven core service lines, each with dedicated management, trained personnel and defined quality standards — designed to coordinate seamlessly under one partner.

What We Offer

One partner, seven service lines

Every engagement is finalised through a tailored service agreement based on a site assessment, risk profile and your requirements.

Service 01

Security Guard Services

Trained, screened and uniformed unarmed guards for round-the-clock protection of commercial, residential, institutional and industrial premises — built on disciplined personnel, structured supervision and verifiable reporting.

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Scope of service

  • Access control at gates, lobbies and restricted points
  • Visitor, vendor and vehicle verification and logging
  • Fixed and randomised perimeter and floor patrolling
  • Fire panel and CCTV monitoring support at the post
  • Daily occurrence book and incident reporting
  • Emergency response and evacuation coordination

Key benefits

  • Reduced unauthorised access and stronger perimeter discipline
  • A documented, auditable evidence trail for compliance
  • Supervised, self-correcting teams that lower your management burden
Service 02

Armed Security Services

Licensed, weapons-trained personnel for high-risk environments — cash handling, sensitive sites and VIP movement — operating under a documented chain of command and site-specific rules of engagement.

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Scope of service

  • Fixed-post armed deterrence at high-value locations
  • Armed escort for cash-in-transit and valuables movement
  • VIP and executive close protection on request
  • Layered deployment alongside unarmed guards
  • Weapon and ammunition logging with daily reconciliation

Key benefits

  • Stronger deterrence against organised theft and intrusion
  • Compliance with insurer and regulatory armed-coverage requirements
  • Documented chain of custody for weapons and ammunition
Service 03

Housekeeping Services

Professional, checklist-driven cleaning and sanitation across offices, hospitals, hotels and residential complexes — consistent standards regardless of which personnel are on duty.

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Scope of service

  • Daily floor, surface and washroom sanitisation
  • Waste collection, segregation and disposal
  • Lobby, lift and common-area upkeep
  • Hospital-grade sanitisation protocols where required
  • Periodic deep-cleaning and floor-care programmes

Key benefits

  • Consistent hygiene through documented checklists, not informal routines
  • Lower risk of hygiene complaints or health-code issues
  • Transparent reporting via checklist sign-offs and audits
Service 04

Facility Management

Security, housekeeping and support functions brought under one accountable partner — a dedicated facility manager, consolidated reporting and integrated escalation handling.

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Scope of service

  • Unified command with a dedicated on-site Facility Manager
  • Integration of security, housekeeping and support staff
  • Vendor coordination for pest control, horticulture and waste
  • Helpdesk and complaint management
  • Consolidated MIS dashboards and monthly business reviews

Key benefits

  • A single point of accountability instead of fragmented vendors
  • Faster resolution through internal escalation
  • Cost efficiencies from shared supervisory overhead
Service 05

Investigation Services

Discreet, legally conducted background verification, due diligence and internal-inquiry support, documented to a standard suitable for HR, legal or management use.

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Scope of service

  • Pre-employment background verification
  • Vendor, partner and tenant due diligence
  • Internal workplace inquiry support
  • Asset and address verification
  • Court-record and litigation history checks where accessible

Key benefits

  • Reduced hiring and vendor-fraud risk
  • Structured reports suitable for HR or legal files
  • Discreet handling that protects all parties' reputations
Service 06

Manpower Supply

Verified, trained contract staffing across operational and support roles — we own recruitment, verification, statutory compliance, payroll and replacement management so you can scale without the administrative burden.

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Scope of service

  • Sourcing and screening for operational and support roles
  • Statutory compliance: PF, ESI and minimum wages
  • Payroll processing and timely wage disbursement
  • Attendance and timesheet management
  • Replacement and backfill management

Key benefits

  • Faster workforce scaling for seasonal or project needs
  • Reduced legal and compliance risk
  • Transparent billing tied to verified attendance
Service 07

Office Support Staff

Trained receptionists, front-desk, pantry, mailroom and administrative personnel — selected and trained for the professionalism expected of your first point of contact.

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Scope of service

  • Front-desk reception and visitor management
  • Telephone and call-handling support
  • Pantry, mailroom and courier handling
  • Conference and meeting support
  • General administrative and clerical support

Key benefits

  • A consistently professional first impression
  • Reduced burden on core staff for non-core tasks
  • Standardised etiquette and communication training
How We Work

A structured engagement, from first visit to long-term partnership

No deployment begins without a completed site assessment, a formal mobilisation plan and documented induction. We prepare before we deploy — always.

  1. 01

    Initial Consultation

    A structured on-site needs assessment of your environment, risks and staffing requirements.

  2. 02

    Proposal & SLA Design

    A tailored service model, deployment plan and draft SLA with measurable KPIs.

  3. 03

    Mobilisation & Induction

    Personnel selection, training and refreshers, equipment provisioning and site-specific induction.

  4. 04

    Deployment & Go-Live

    Services commence with enhanced supervisory oversight through the settling-in period.

  5. 05

    Performance Monitoring

    GPS patrols, biometric attendance, daily reports and scheduled supervisory inspections.

  6. 06

    Review & Improvement

    Monthly performance reviews feed a structured, audited continuous-improvement cycle.

Industries We Serve

Trusted across the environments that depend on it

From corporate campuses to hospitals, factories and residential communities, our service protocols are tailored to each sector's operational and regulatory realities.

Corporate Offices
Residential Societies
Hospitals & Healthcare
Schools & Education
Warehouses & Logistics
Factories & Manufacturing
Hotels & Hospitality
Retail Chains
Commercial Buildings
Construction

No-obligation site assessment

See the MITRA difference at your own premises

Our operations team will visit your site, assess your specific requirements and prepare a tailored proposal — with no obligation attached.

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